WhatsApp Business Intelligence Platform

Enterprise WhatsApp automation platform for sales, support, and marketing with advanced analytics.

Overview

Created a comprehensive WhatsApp Business platform that enables enterprises to manage customer communications at scale with automated workflows, broadcast messaging, and detailed analytics.

The platform supports catalog integration, payment processing, and CRM synchronization.

Challenges

Manual WhatsApp responses overwhelming staff
No tracking of customer conversations
Inability to send bulk promotional messages
Missing integration with e-commerce platform

Our Solutions

Built automated response workflows
Implemented conversation analytics dashboard
Created compliant broadcast messaging system
Integrated with Shopify for order notifications

Results

Increased WhatsApp sales by 200%
Handled 10,000+ conversations monthly
Reduced response time to under 1 minute
Generated $2M in WhatsApp-attributed revenue

"WhatsApp is now our primary sales channel. The platform made it possible to scale beyond our expectations."

Khalid Al-Farsi

Marketing Director

Project Details

Client

Retail Group Oman

Industry

Retail

Duration

5 months

Team Size

4 developers

Technologies Used

Node.js WhatsApp API MongoDB React AWS Lambda

Key Metrics

Sales +200%

Messages 10K+/mo

Revenue $2M

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